BANK HAPOALIM - 2023
411 banking regulation
Bank of Israel has mandated all payment apps to authenticate user identities
Overview
Making transactions between users (p2p) through a phone number became very common with the introduction of bit.
To curb fraudulent activities, Bank of Israel has mandated all payment apps to authenticate user identities. Failure to comply with this requirement will render the app inaccessible.
Research and Objectives
To comply with the regulatory guidelines we needed to validate a user & their bank account.
For that, we needed to design a form that keeps the following objectives in mind:
1. Communicate why it's required
2. Keeping the churning rates low
3. Enhance collaboration with small businesses
Testing Prototypes
Upon our research findings we were greenlight to ask one question per a page
We came also up with small delights like when a user press 'next' we'd select the next field and raise the right keyboard for that field, it might seem small but it played a big role
User Flow
use swipe \ arrow keys to see more
Building mini design system
In order to be consistent we devised set of rules and component states that would act as an anatomy for our dev team.
The same was applied to illustrations & animations across the board.
This foundation will help us set in motion bigger changes we'd like to make down the road.
It also lowered development costs because we could use same components over & over.
Impact gauge
Results after launch
00:
Average Completion Time
%
Filled the form
Million customers
Round of applause
Amos Jerbi (UI, Illustrations & Animations)
Uzi Cohen (UI)
Shay Beni (Animations, prototypes)
Lynn Alhadeff (UX Lead)
Jonathan Bar (UX Lead)
+ Our dev team, Chapter Leaders, QA
Product Designer
BASED IN TEL AVIV
Hi, I'm Amos a father of two lovely children, passionate towards tech & embrace new challenges whenever they come.
I also have a Youtube channel.